Frequently Asked Questions
How long will the libraries be closed?
Following the directive of Governor Wolf, all Pennsylvania libraries will be closed at least until April 6. The rapidly changing pace of the response to COVID-19 by state and local government means that this date may change. We will continue to provide updates on our website and via the Live and Learn in Lackawanna e-newsletter.
What Library resources can I access while library locations are closed?
The Library System’s abundant digital offerings, including eBooks, eAudiobooks, research databases and the POWER Library resources, are available to you 24/7 with your library card. In addition, we offer many opportunities for eLearning. Build valuable job skills, learn a new language, support home-schooling efforts, and more – all from your personal device. Check our website to explore e-resources: https://lclshome.org/find/.
Can I check out eBooks and eAudiobooks while the library is closed?
Yes! Browse and search the Lackawanna County Library System’s collection of eBooks and eAudiobooks from the comfort of home and download selections to your device. Fiction, non-fiction, classics, and children’s books are available from OverDrive (Libby), RB Digital, and Tumblebooks.
What if my items are due during the closure? Will I accrue late fees?
All materials due March 13, 2020, or later, are now due on April 21, 2020. No late fees will accrue on your account.
Can I drop off my materials in the library’s book drop?
No. Book drops are closed. Please do not attempt to return materials to the library until further notice. Do not leave materials outside of the library or outside the book drop. We will let you know when the book drops reopen. In the meantime, your materials’ loan periods have been extended through April 21, 2020.
What if some of my holds are ready for pick up?
They will remain on the hold shelf for you and we will provide plenty of time to pick them up after we reopen.
My library card is about to expire. How can I renew it?
Any library card with an expiration date after March 13, 2020, will be automatically renewed.
I have a question about my account or how to use the online resources. Is there anyone who can help me?
If you have any questions about your account or how to access digital resources, please use our Contact Us form or leave a voicemail on the library’s phone. (Phone numbers are shown on each Library’s home page.) We will respond to inquiries as soon as possible. However, please realize that your questions may not be immediately answered due to the closure.
Can I get a Library Card while the Library is closed?
Now is a great time to get a Library Card and you can sign up online. It’s completely free! You will be given a Library Card number which you can use immediately to access eBooks, eAudiobooks and all the other outstanding content available on our website. And when libraries reopen, you can start to enjoy the full benefits that come with a Library Card.
Misinformation can be rampant during a crisis. In addition to the Lackawanna County Library System website, the following resources contain reliable information on COVID-19 coronavirus:
Keeping One Another Safe
We miss seeing you in our libraries!
We would prefer to be helping you find that perfect book to dive into or welcoming you in to participate in one of our daily programs or events. We understand how difficult this time is for many of you and for our community at large. Like you, we cannot wait until this ends.
However, this is the time we must come together, by staying apart. Collective action will help stem the tide of community spread. As Pennsylvania Secretary of Health Dr. Rachel Levine says, “Stay calm, stay home, stay safe.”