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Home / Digital Support for OverDrive, Libby, & Kanopy

Digital Support for OverDrive, Libby, & Kanopy

Digital Support

Your Name(Required)

First Last

Your Email(Required)

Your Phone Number

Your Library Card Number(Required)

Which library are you a member of?(Required)

Lackawanna County Library System

Pike County Public Library

Susquehanna County Historical Society and Free Library Association

Tunkhannock Public Library

Wayne Library Alliance

What is your issue?(Required)

Renew Privileges

Error Message

How do I?

Other

Which format are you trying to use?

Audiobook (Libby or OverDrive)

eBook (Libby or OverDrive)

Video (Kanopy)

Hoopla - eBook, Audiobook, Magazine

Hoopla - Video

What title did you download that is causing the issue?

What is the error message you received?

Please describe the issue you are having.(Required)

Additional Information

Which operating system are you using?

Windows XP/Vista/7

Windows 8, 10, or 11

Mac OS

Chromebook

Portable Device

Which browser are you using?

Chrome

FireFox (Mozilla)

Internet Explorer

Microsoft Edge

Opera

Safari (Apple)

Silk (Amazon Tablets & Kindles)

Other

Which Mobile Device are you using?

Android

Blackberry

Fire Phone

iPad/iPhone/iPod Touch

Kindle Fire

Kobo Tablet

Nook Tablet/Color/HD

Sony Reader Wi-Fi

Windows Phone

Windows Tablet

Other

Device Model Number or Manufacturing Date

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