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Digital Support for OverDrive, Libby, & Kanopy
Digital Support for OverDrive, Libby, & Kanopy
Digital Support
Your Name
(Required)
First
Last
Your Email
(Required)
Your Phone Number
Your Library Card Number
(Required)
Which library are you a member of?
(Required)
Lackawanna County Library System
Pike County Public Library
Susquehanna County Historical Society and Free Library Association
Tunkhannock Public Library
Wayne Library Alliance
What is your issue?
(Required)
Renew Privileges
Error Message
How do I?
Other
Which format are you trying to use?
Audiobook (Libby or OverDrive)
eBook (Libby or OverDrive)
Video (Kanopy)
Hoopla - eBook, Audiobook, Magazine
Hoopla - Video
What title did you download that is causing the issue?
What is the error message you received?
Please describe the issue you are having.
(Required)
Additional Information
Which operating system are you using?
Windows XP/Vista/7
Windows 8, 10, or 11
Mac OS
Chromebook
Portable Device
Which browser are you using?
Chrome
FireFox (Mozilla)
Internet Explorer
Microsoft Edge
Opera
Safari (Apple)
Silk (Amazon Tablets & Kindles)
Other
Which Mobile Device are you using?
Android
Blackberry
Fire Phone
iPad/iPhone/iPod Touch
Kindle Fire
Kobo Tablet
Nook Tablet/Color/HD
Sony Reader Wi-Fi
Windows Phone
Windows Tablet
Other
Device Model Number or Manufacturing Date
Phone
This field is for validation purposes and should be left unchanged.
